questions about our products/services, policies, and more
FAQ'S
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. Accounts
2. Returns and Shipping
3. Printing and Decorating
4. Tips and Resources
What is an account?
A Colour Plane Account allows you to track your orders, be the first to hear about news regarding new products and restocks, and direct access to our Printer partners.
We have different account types based on the type of business you are. If you don’t want to make an account, you are free to checkout directly through our online store
Account types are allocated based on the nature and size of your business. Different account types are subject to different pricing structures and arrangements.
Can I cancel or return my order?
We have a 30-day return policy for garments that are in an unworn, unaltered state.
Please refer to our full returns and refund policy.
Please refer to our full returns and refund policy.
What are your shipping times?
While not guaranteed, we try to have all orders placed and paid before 12pm AEDT sent out the same day.
Our estimated shipping times are:
- Metro VIC = 1-2 business days
- Regional VIC = 2-3 business days
- Metro NSW, QLD, SA = 2-3 business days
- Regional NSW, QLD, SA = 4-5 business days
- WA, TAS = 4-5 business days
- Regional WA, TAS = 5-7 business days
For International shipping, please contact orders@colourplane.world
Do you ship outside of Australia?
How do I add my design to your blanks?
Our blanks are ready for screen printing, DTG Printing, heat press printing, and embroidery.
You can find a list of our Colour Plane screenprinter & embroiderer partners here
Can I use my own labels in Colour Plane Blanks?
Yes, all of the labels that come in our garments are tearaway paper labels.
This means they can be easily removed and replaced with your own labels by you or your trusted screenprinter.
Can I get samples of Colour Plane garments?
Samples are available to purchase through our online store.
If you want to test your design on any of our blanks, you can download our flatlay templates here.
Do you offer printing/embroidery/relabelling?
We don’t do printing or relabelling, but we have partnered with some of the best screenprinters and garment finishers who do.
Want to know how to grow your brand?
Need tips about how to start making merchandise?
Keen to hear from some of the best in the business?
We've got you covered. We have over 100 episodes of the Colour Plane Podcast packed with value on starting and growing and apparel/creative business.
Test your designs
Want to see what your design looks like on our garments? Download our flatlays, ready for mock-ups, products pages, and previews.